At prilon.xyz, we are committed to providing our customers with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help! This Return Policy outlines how to return or exchange products, the conditions for returns, and the steps to follow. Please read it carefully to understand our process and your rights.
General Information
Our Return Policy is valid for 30 days from the date of your purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in the original packaging. Please ensure that the product is not damaged, altered, or missing parts to qualify for a return.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Health and personal care products
- Custom-made items
- Opened or used products (if they have been opened or used in a way that prevents us from reselling them)
If you are uncertain about whether an item is returnable, feel free to contact us at support@prilon.xyz before initiating the return.
How to Request a Return
To begin a return, follow these simple steps:
- Contact our customer service: Send an email to support@prilon.xyz with your order number, the item(s) you wish to return, and the reason for your return. Our team will provide you with a Return Merchandise Authorization (RMA) number and further instructions.
- Prepare the items: Ensure that the product is in its original, unused condition. Securely pack it in the original packaging to prevent damage during transit. Include all accessories, manuals, and documentation that came with the item.
- Return Shipping: You will be responsible for paying for your own shipping costs for returning the item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, so tracking information will help us ensure that the return is processed smoothly.
Refunds
Once we receive your returned item, we will inspect it to ensure it meets the return requirements. If the return is approved, we will process your refund. Refunds will be issued to your original payment method. Please note that it may take several business days for your refund to appear on your statement, depending on your payment method.
- If you paid by credit card, the refund will be credited back to your account.
- If you paid via PayPal, the refund will be processed directly to your PayPal account.
Please keep in mind that shipping costs are non-refundable, and the return shipping cost will be deducted from your refund.
Exchanges
If you received a defective or damaged item, we are happy to assist you in exchanging the product. Please contact our customer service team at support@prilon.xyz to arrange for an exchange. We will send you a replacement at no additional cost. The original item must be returned before the replacement is shipped.
If you simply wish to exchange an item for a different size, color, or model, the process will be treated as a return and new purchase. You will need to return the original item first and then place a new order for the replacement item.
Damaged or Defective Items
If you receive an item that is damaged or defective, we sincerely apologize for the inconvenience. Please contact our customer service team immediately (within 7 days of receiving the product) at support@prilon.xyz and provide the following details:
- Your order number
- A description of the damage or defect
- Photos of the damaged or defective item(s)
We will provide you with instructions on how to return the damaged product, and we will offer a replacement or full refund. In cases of defective or damaged items, we will cover the return shipping costs.
Late or Missing Refunds
If you have not received a refund after the specified time frame, please check with your bank or credit card provider. Refund processing times may vary. If you have done this and still have not received your refund, please contact us at support@prilon.xyz for assistance.
Sale Items
Only regular-priced items are eligible for refunds or exchanges. Unfortunately, sale items cannot be refunded. If you purchase a sale item, it will be considered a final sale, and no returns or exchanges will be allowed unless the product is defective.
Gift Returns
If you received an item from prilon.xyz as a gift, you may return it for store credit or an exchange. To initiate a return, please contact our customer service team with the order number and the product details.
International Returns
If you are returning an item from outside of the United States, the return process remains the same. However, you will be responsible for all international shipping costs. Additionally, any duties or taxes paid for the shipment will not be refunded.
Restocking Fees
In some cases, a restocking fee of up to 20% may apply to returned items. This fee will be deducted from your refund. Restocking fees will be assessed based on the condition of the returned items and the nature of the product. Please contact our customer service team for clarification.
Exemptions
The following conditions may prevent us from processing your return:
- The product was purchased more than 30 days ago.
- The product is not in its original condition, is damaged, or is missing parts.
- The product is an item that cannot be returned, such as health products, gift cards, or custom-made items.
If your return does not meet these requirements, we will contact you with further instructions.
Contact Information
If you have any questions or concerns about our return policy, or if you need assistance with a return or exchange, please reach out to our customer service team:
Address: 2942 1st Ave S, Seattle, WA 98134, Hoa Kỳ
Phone: +12063973898
Email: admin@prilon.xyz
Business hours: Monday to Friday, 9 AM to 6 PM (Local Time)
Conclusion
At prilon.xyz, we strive to ensure that you are fully satisfied with your purchase. If you are not happy with your order for any reason, please follow the steps outlined above to initiate a return or exchange. We are committed to resolving any issues quickly and efficiently to ensure that your experience with us is a positive one.
By shopping with us, you agree to our Return Policy, which helps us maintain a fair and consistent process for all our valued customers. Thank you for choosing prilon.xyz!